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Article 1: object

The La french Power online store was set up by the company La french Power, which is the operator of this site. French Power is a registered trademark. Any order for one or more products appearing in the online store of the website requires prior consultation of these general conditions. Consequently, the consumer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented within the framework of the shop. from the French Power website. The consumer, prior to his order, declares to be of legal age, but also that the acquisition of these products is not directly related to his professional activity, their acquisition being reserved for personal use on his part.These general conditions express the entirety the obligations and rights of the parties in connection with the online sale of goods offered by La french Power. In this sense, the consumer is deemed to accept without reservation all the provisions provided for in these general conditions.

Article 2: Contractual documents

This contract is formed by the following contractual documents, presented in descending hierarchical order: these general conditions, the order form.

Article 3: Entry into force

These general conditions come into force on the date of signature of the order form.

Article 4: Electronic signature

The “double click” of the consumer under the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

Article 5: Order confirmation

The contractual information will be confirmed by e-mail at the latest at the time of delivery or, failing that, to the address indicated by the consumer in the order form.

Article 6: Proof of the transaction

The computerized registers, kept in the computer systems of the company La french Power under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. Archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

Article 7: Product information

7-a: The company La french Power presents on its website the products for sale with the necessary characteristics which make it possible to comply with article L 111-1 of the Consumer Code, which provides the possibility for the potential consumer to know before the final order taking the essential characteristics of the products he wishes to buy.

7-b: The offers presented by the company La french Power are only valid within the limits of available stocks.

Article 8: Price

The prices are indicated in euros and are valid only on the date of the sending of the purchase order by the consumer. They  take delivery costs into account. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store. Payment of the full price must be made when ordering. At no time can the sums paid be considered as a deposit or down payment.

Article 9: Method of payment

To pay for his order, the consumer has, at his choice, all the payment methods referred to within the site (paypal and credit card). The consumer guarantees the company La french Power that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the order form. The company La french Power reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by credit card on the part of officially accredited bodies or in the event of non-payment. The company La french Power notably reserves the right to refuse to make a delivery or to honor an order from a consumer who has not paid in full for the previous order or with whom a dispute is under administration.

Article 10: Availability of products

The order will be executed at the latest within 7 days from the day following that on which the consumer placed his order. In case of unavailability of the ordered product, in particular because of our suppliers, the consumer will be informed as soon as possible and will have the possibility of canceling his order. The consumer will then have the choice of requesting either a credit note for the amount of his order, or the reimbursement of the sums paid within 30 days at the latest of their payment, or the exchange of the product.

Article 11: Terms of delivery

The delivery costs are calculated according to the weight of the products sent for metropolitan France, Corsica, the European Union, the DOM-TOMs and International. The products are delivered in a closed, solid and discreet shipment to the address indicated by the consumer on the order form. The consumer is required to check the condition of the packaging of the goods on delivery and to report the damage to the carrier on the delivery note, as well as to the after-sales service of the company La french Power at the email address following: .............. within 48 hours. The consumer can, at his request, obtain the sending of an invoice to the billing address and not to the delivery address by validating the option provided for this purpose on the order form. As far as shipping is concerned, we mainly work with the services of La Poste. As soon as we proceed to send your order, you will immediately receive an email informing you. If you are absent on the day of delivery, your postman will leave you a delivery notice in your mailbox, which will allow you to collect your package at your post office during opening hours, within 15 days. It is possible, as in any expedition, that there may be a delay in delivery or that the product may get lost. In the event of a delay in delivery compared to the date that we indicated to you in the shipping email, we ask you to notify us of this delay by telephone or by sending us an email at the following address: ..... ............ We will then contact the services concerned  to start an investigation. An investigation can last up to 21 days from the date of the start of the investigation. If during this period, the product is found, it will be sent immediately to your home. If on the other hand the product is not found at the end of the period of 21 days of investigation, the Post office considers the parcel as lost. Only then can we send you a replacement product, at our expense. If the product(s) ordered were no longer available on this date, a credit note will be established or a refund of the amount of the products concerned will be made at your request. If the product(s) were still available, but had changed the selling price on the site, we will apply the new selling prices, either by refunding you the difference by bank transfer, or by requesting additional payment concerning this price difference. We decline all responsibility for the extension of delivery times due to the carrier, in particular in the event of loss of products or strikes.

Article 12: Delivery problems due to the carrier

Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged parcels, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reservations", accompanied by the customer's signature. The consumer must at the same time confirm this anomaly by sending the carrier within two (2) working days following the delivery date a registered letter with acknowledgment of receipt setting out the said complaints. The consumer must send a copy of this letter by email to: .............................

Article 13: Delivery errors

13-a: The consumer must formulate with the company La French Power on the same day of delivery or at the latest on the first working day following delivery, any complaint of error of delivery and/or non-conformity of the products in kind or in quality compared to the indications appearing on the order form. Any complaint made beyond this period will be rejected.

13-b: The formulation of this complaint with the company La french Power may be made by email to the following address: ................, indicating your telephone number customer, the order reference and the subject of your complaint.

13-c: Any complaint not made in the rules defined above and within the time limits cannot be taken into account and will release the company La french Power from any liability vis-à-vis the consumer.

13-d: Upon receipt of the complaint, the company La French Power will assign an exchange or return number for the product(s) concerned and will communicate it by email to the consumer. The return or exchange of a product can only take place after the consumer has been assigned an exchange or return number according to the procedure presented above.

13-e: In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to La French Power as a whole, clean and in its original packaging at the following address: ................................................ To be accepted, any return must be notified in advance to the company La French Power. Shipping costs are the responsibility of the consumer. 

Article 14: Right of withdrawal

The consumer has a period of 14 working days to return, at his expense, the products that do not suit him. This period runs from the day of delivery of the consumer's order. If this period expires on a Saturday, a Sunday or a holiday or non-working day, it is extended until the first following working day. Any return must be reported in advance to the company La french Power by email to the following address: .......................The consumer must indicate in his email his customer number, the number of his order and the reason for his withdrawal. The product must be returned by registered parcel to the following address: ...................... Only products returned as a whole will be taken back, in their original packaging. complete and intact, and in perfect condition for resale. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged. This right of withdrawal is exercised without penalty, with the exception of return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice of requesting either a credit note for the amount excluding postage of his order, or the reimbursement of the sums paid, or the exchange of the product. In the case of an exchange, the reshipment will be at the expense of the consumer. In case of exercise of the right of withdrawal, the company La french Power will reimburse the consumer within 30 days. The consumer will then be reimbursed by crediting his bank account (secure transaction) in the event of payment by credit card or paypal.

Article 15: Intellectual Property

All texts, comments, works, illustrations and images reproduced on the website of the company La french Power are reserved under copyright as well as intellectual property and for the whole world in accordance with the Intellectual Property Code . However, only use for private use is authorized subject to different or even more restrictive provisions of the intellectual property code. Any other use constitutes counterfeiting and is sanctioned under intellectual property without the prior written authorization of La French Power. Any total or partial reproduction of the sites published by the company La french Power is strictly prohibited.

Article 16: Force majeure

The company La french Power cannot be held responsible for non-performance of the contract in the event of a shortage of stock, unavailability of the product, fortuitous event or force majeure. Will be considered as fortuitous event or force majeure all irresistible facts or circumstances, external to the company La french Power, unforeseeable, inevitable, independent of the will of the company La french Power and which cannot be prevented by the latter, despite all efforts reasonably possible. The company La French Power, if it is affected by such circumstances, will notify the customer within ten working days of the date on which it becomes aware of them. The two parties will then come together, within one month, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. Expressly, are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning; the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

Article 17: Partial non-validation

If one or more stipulations of these general conditions are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will retain their full force. and their scope.

Article 18: Applicable law

These general conditions are subject to French law. This is the case for rules of substance as well as for rules of form. In the event of a dispute or complaint, the consumer will first contact the company La French Power to obtain an amicable solution.

Article 19: Computing and Freedoms

The information requested from the consumer is necessary for the processing of his order and may be communicated to the contractual partners of the company La french Power involved in the execution of this order. The consumer can write to the company La french Power whose contact details appear in the legal notices appearing within the framework of the website, to oppose such communication, or to exercise their rights of access, rectification to the with regard to the information concerning him and appearing in the files of the company La French Power, under the conditions provided for by the law of January 6, 1978.

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